Nudie Jeans Reviews

I’ve been a customer for more than four years and spend lots of money with Nudie. Jeans have great fit. Quality is not what it used to be and staff within the shops are rude and not very helpful (both in Covent Garden and Shoreditch I’m afraid)! Their underwear rips quite easily, same with the jeans. Company cannot keep up with the promise of a life time guarantee. Back log of more than 6 weeks to fix jeans and you won’t be able to leave more than one pair in one shop. The chap in the Shoreditch store suggested, I travel to another store to drop off the second pair. Price is absolutely not justified and customer service is very poor. Will have to find another denim jeans company.

Great garments, outstanding service, ethos and easy to return!

I have been a long time customer of Nudie Jeans and I always found the fits/style of their denim to be perfect for me and my body shape. However, unfortunately it ends there as I found that over time customer service has slipped and they are no longer a brand I wish to spend my money on.
My most recent issue is that I purchased a pair of jeans online on the 16th of March, returned them due to sizing and I am still waiting for my refund as I write this. I received one update mentioning that the refund would happen within 10 working days of receipt but it also alluded to that it may take longer during times of sale and/or holidays which makes me think that Nudie no longer care about customers, only revenue.
I appreciate that small businesses may have fewer resources, staff, etc. compared to more scaled operations, but this is truly disappointing.

Good looking jeans and a beautiful philosopy. Love their repair service and transparancy.
Delivery was really quick and Customer service was friendly and educated on the products. Love it!

Great delivery and sizing. The product and packaging are all sustainable and well made. The company also pays factory workers a fair wage, unlike most well known brands.

Great jeans, high ethos and friendly customer service. Order delivered on time and in a nice wrapping.

Nudie Jeans is hands down the best denim brand out. Great product and great philosophy. Always good service, both online and in their Repair Shops.

I honestly don’t understand the bad reviews. These jeans are beautifully made, so comfortable, they just feel like home as soon as I put them on. The customer service was amazing and friendly and kind. They arrived from Sweden to Berlin in four days. The packaging was lovely. And they’re sustainable. I honestly don’t know how you could beat this. Who knew that big denim was lobbying so hard! Love them, I strongly advise you to try them.

Takes forever to issue a refund and they spam me with advertisement even though I never gave them permission to do so.

Waited over seven weeks for a refund. Just happened to check my credit card statement and noticed it hadn’t came back. No apology offered. Horrendous attitude from supposed customer service.

Bought a pair of loose fitting jeans, after first wash they shrank so much I can not even get in them anymore!
Contacted them since I have never seen anything close to this. Customer service just denies everything.
Worst brand ever.

Poor quality! The crotch area has blow out. Got them repaired at nudie shop for free. 2 weeks later another blowout. Now I am walking around London with my boxers on show! Now I am nudie!